Your feedback is important and helps us improve. We’ll do our best to fix your problem and make sure it doesn’t happen again.
Before making a complaint, please try the following.
If your issue is not resolved by either of these steps, you can contact our Complaints management service by:
The best way to file a complaint is using our complaints form. This gives us the information we need to properly address your issue.
On receiving this information from you, we’ll review it and contact you if we need anything more.
Your case will be assigned to a case management officer who’ll liaise with the area(s) involved with your complaint.
They’ll keep you informed of the status of your complaint and the outcome and contact you if we require more information.
We aim to resolve a complaint within 10 working days. However, the length of time to resolve a complaint depends on its complexity. Your case management officer will discuss this with you. If your case is unable to be resolved to your satisfaction, you can ask the Office of the Ombudsmen to investigate.